Porter — The Hotel Guest Experience Platform

Why Porter

Built for hotels with character

Unmistakably yours

Your colours, fonts and photography, pulled straight from your website. Guests see your hotel — never a generic app.

No tech, no overhead

Live in minutes with nothing to install and no team required. If you can paste a link, you can run Porter.

You keep the relationship

And the revenue. Sell directly to your guests with zero commission — you keep every penny of every sale.

Grows with you

Start free with your guide, then add the Shop and Pulse when you’re ready. One place, no lock-in.

Guide — Free forever

Your hotel, beautifully presented

A branded digital guest guide that speaks for your property before guests even check in. Automatically extracts your brand identity from your existing website — no design skills needed.

Auto-extracted branding — colours, fonts, and imagery pulled directly from your website
Live in under 5 minutes — paste your URL and we do the rest
QR code delivery — print it, email it, or embed it anywhere
Works on any device — mobile-first, no app download required
Unlimited guest views — no usage caps, ever

guide.porter.app/the-coastal-house

Your Stay Guide

The Coastal House,
Cornwall

When are you staying?

Check-in

From 3:00 pm

WiFi

Coastal_Guest

Address

Watergate Bay

Reception

+44 1637 000

— The Spaces

The Clifftop Spa

Getting started

Up and running in three steps

No technical knowledge required. No designers needed. Just your hotel website URL.

Enter your website URL

We automatically read your website and extract your brand colours, fonts, imagery, and hotel information in seconds.

Customise your guide

Review the auto-extracted brand, tweak anything you like, and add your essential guest information. Takes about 30 seconds.

Share with guests

Send your guide via QR code, email link, or embed it in your booking confirmation — guests arrive informed and impressed.

Shop — £59/mo

Your own hotel store. Sell direct

Porter Shop is your hotel’s own online store — a beautiful, branded way to monetise every guest relationship. Sell experiences, add-ons, dining and spa, room upgrades, retail and gift vouchers, to guests before, during and after their stay, and to visitors who haven’t booked yet.

0% commission — you keep every penny of every sale (you only pay standard card-processing fees)
Sell anything: experiences, add-ons, dining, spa, retail, gift vouchers
Reach guests before, during and after the stay — and visitors who haven’t booked
Built into your guide and shareable by QR or link — no separate site to build
Track revenue by product and period — no ops to manage

guide.porter.app/the-grand-hotel/shop

The Grand Hotel

Add a little something
to your stay

Add to your stay

Champagne on arrival

To your room

£55Add

Spa morning

Experience

£89Choose

Breakfast in bed

To your room

£18Add

Late check-out

Until 2pm

£35Add

Pulse — £39/mo

Hear every guest while you can still fix it

Pulse catches problems while guests are still in the building — a quick, friendly tap during the stay — so your team can put things right before checkout. Afterwards, collect reviews you genuinely own and showcase the best on your guide. All from a QR or link.

Two-tap in-stay feedback — emoji plus quick tags, no app to download
Recover in time — your team is alerted the moment a guest isn’t happy
Reviews you own — first-party reviews you can feature on your own guide
See what to improve — a Pulse score, sentiment and top themes across every stay
No guest database needed — works entirely from a QR or shared link

guide.porter.app/the-coastal-house/pulse

Guest Pulse

How’s everything?

Room 214 · The Coastal House

😊Great

😐Okay

😞Not great

RoomBreakfastStaffSpaCleanliness

Takes 10 seconds · helps us make your stay better

Simple pricing

Start free. Add more when you’re ready.

One price per property. No per-room charges, no commission on your sales, cancel anytime.

Guide

Your property, beautifully presented to every guest.

£0/month

Branded digital guide
Auto brand extraction from your website
QR code delivery
Unlimited guest views
Mobile-optimised experience
Custom domain support

Start free

Shop

Everything you might ask

How long does it take to set up?

Most hotels are live in under five minutes. You paste your website URL, we automatically extract your branding, colours, fonts and imagery, and you review the result. No designer or developer needed.

Is the Guide really free?

Yes — the branded digital Guide is free forever, with unlimited guest views and no per-room charges. You only pay if you add Shop (£59/mo) or Pulse (£39/mo).

Do you take a cut of my Shop sales?

No. Porter charges 0% commission, so you keep every penny of every sale. The only deduction is the standard payment-processing fee charged by your card provider (typically ~1.5–3%) — that’s set by them, not us, and we never add to it.

I run more than one property — is there a group plan?

Yes. Pricing is per property, and we offer volume pricing for groups and small chains. Get in touch and we’ll put together a plan that fits.

Do guests need to download an app?

Never. Your guide is a mobile-first web page guests open instantly from a QR code, email link, or your booking confirmation — nothing to install.

Can I use my own branding and domain?

Absolutely. Porter pulls your brand automatically, you can fine-tune every colour and font, and custom domains are supported so the guide feels like a natural part of your website.

Will it actually look like our brand — not a generic template?

Yes. Porter reads your existing website and builds everything in your colours, fonts, logo and photography — then you fine-tune anything and preview it before it goes live. On your own domain, guests experience it as a natural part of your hotel’s website; they never see “Porter”. It’s your brand, presented properly — not a one-size-fits-all template.

Is this another system to manage, or integrate with our PMS?

Neither. Porter sits alongside your existing PMS, booking engine and website — there’s nothing to install, no API to wire up, and no IT project. It’s a link and a QR code, so any member of your team can set it up in an afternoon. It complements your stack rather than replacing or competing with it.

Who owns the guest data and reviews?

You do. The reviews you collect and the guest data you capture are yours — exportable at any time, processed in the EU/UK, and never sold. Unlike third-party review sites, your reviews live on your guide and work for your direct bookings, not someone else’s platform.

How do you handle guest data and GDPR?

Guest data is processed in the EU/UK, never sold, and used only to power your guide and the features you enable. You can export or delete data at any time.

Can I cancel anytime?

Yes. Paid modules are month-to-month with no lock-in — cancel whenever you like and keep your free Guide.

Tell your story before the front desk does.